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Abbot is a programmable smart assistant designed to help customer success teams. It integrates with popular ticketing systems and can be trained on customer documentation. It monitors conversations in support channels and provides automatic summarization and suggested next steps. Abbot also offers activity dashboards and insights, and can be used to run automations from Slack. It is SOC 2 compliant and offers priority support, early access program, AI-powered documentation search, and dedicated account management.
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