Knowmax
Description:
What is Knowmax?
Knowmax is an AI-powered knowledge management platform that offers omnichannel capabilities and custom experiences for industries such as telecom, banking, insurance, e-commerce, media, healthcare, travel, automotive, and utilities. It provides decision trees, a knowledge base, visual guides, and visual assistance to simplify complex SOPs and workflows. It also enables the creation of self-help guides and offers a no-code cognitive decision tree to integrate with CRM and deliver faster and personalized resolutions. Knowmax helps reduce learn curve, errors, and AHT while increasing CSAT and FCR. It offers a Google-like search engine that provides access to relevant knowledge across touchpoints instantly.
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👍Matt's Pick - This tool was selected as one of Matt's Picks!
Note: Matt's picks are tools that Matt Wolfe has personally reviewed in depth and found it to be either best in class or groundbreaking. This does not mean that there aren't better tools available or that the alternatives are worse. It means that either Matt hasn't reviewed the other tools yet or that this was his favorite among similar tools.
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