Unthread

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Description:

What is Unthread?

Unthread is an AI-powered tool designed to streamline customer support within Slack channels. It automates support responses, provides valuable insights, and syncs all communication channels into one shared inbox. With features like prioritized ticket assignments, clear escalation paths, and integration with CRMs and task managers, Unthread ensures efficient and scalable support management. It also categorizes customer feedback, suggesting responses based on common requests and helping teams manage conversations across various platforms. The tool offers comprehensive analytics, drag-and-drop message building, and robust API support for workflow customization. Trusted by top-tier teams, Unthread is the modern solution for enhancing customer support within Slack communities.

Pricing Model:

Freemium

Tags:

Customer support

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Unthread

Special Offer For Future Tools Users

This tool has graciously provided a special offer that's exclusive to Future Tools Users!

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👍Matt's Pick - This tool was selected as one of Matt's Picks!

Note: Matt's picks are tools that Matt Wolfe has personally reviewed in depth and found it to be either best in class or groundbreaking. This does not mean that there aren't better tools available or that the alternatives are worse. It means that either Matt hasn't reviewed the other tools yet or that this was his favorite among similar tools.